- Tool Time Auto Service, LLC
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I was very pleased with the service I received. My car was repaired as soon as the part was received. I find the service at Tool Time is fast and friendly, and most important of all is close to my home. I even get a ride home if necessary. |
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Thank you for your courteous and helpful service. |
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Good management. Your employees need to be more thorough of their responsibilities when working on our vehicles and make sure they leave the automobile in order. Good |
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Tool time auto is a good place to have your car serviced. The staff was moderately friendly but nothing more. They get the job done but the one thing that bothered me the most about my visit is that I did not recieve any calls updating me on my car. I dropped off the car in the morning and was quoted by 12:00pm which was fine but then 12 rolled around and I had to call them to see if it was done. When I called they said no actually other things need to be done as well which again is fine but instead of moving to the next car you could've called me to tell me and have gotten my car done within a reasonable time. After all that I couldn't pick up my car until about 4:30 or so...super frustrating to be told we will contact you and never to be contacted. |
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Repair work was done well but it took three visits to get the truck running correctly. |
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Wasn't too thrilled with these guys. I went in to have my car go through state inspection. They could've took one look at the dash to see I had emissions lights on and known I would fail. They ran the car through inspection for $100 anyway. After failing my car, they told me they would need another $115 to diagnose the problem. They really should've done that instead of charging me $100 to fail. In my opinion that's the sign of a dishonest greedy mechanic. |
Shop Comment Unfortunately the state of New Jersey wants private inspection facilities to inspect the car weather the check engine light is on or off. We are not aloud to inform the customer that the car will fail. I had an under cover state vehicle come in here and I was almost fined by the state because I informed the driver the car would fail inspection. Most motorist know that if the check engine light is on the car is going to fail inspection. I am sorry about you experience. |